Get in Touch

Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Contact Information

We're here to help and answer any question you might have. Our team is available during business hours and we typically respond to inquiries within 24 hours.

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Office Location

Transfer Convey Headquarters
Office 110A
Duck Tower Deira, Dubai
UAE

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Phone Support (India)

+91 (89) 5689-0522
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

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Email Support

General Inquiries: support@transferconvey.com
Business Partnerships: partnerships@transferconvey.com
Emergency Support: emergency@transferconvey.com

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Frequently Asked Questions

How do I book a truck? ▼

Booking a truck is simple! Create an account, browse our available trucks, select your desired vehicle, specify your pickup and delivery details, and confirm your booking. Our drivers will confirm within a few hours.

What payment methods do you accept? ▼

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, net banking, and digital wallets including Google Pay and Apple Pay. You can also arrange post-booking payment options.

Is my cargo insured? ▼

Yes! All shipments include basic insurance coverage. For high-value items, we offer optional premium insurance packages. Check the insurance details during booking for more information.

Can I track my shipment in real-time? ▼

Absolutely! You'll receive a tracking link via email and SMS. Track your shipment in real-time with GPS location updates, estimated arrival time, and driver contact information.

What if I need to cancel my booking? ▼

Cancellations are free if made before the driver has been assigned. After assignment, cancellation fees apply based on how close to pickup time the cancellation is made. Check our cancellation policy for detailed terms.

How do rates get calculated? ▼

Rates depend on truck type, distance, weight, and current demand. We show you a transparent quote before booking. Prices are fixed on booking - no hidden charges or surge pricing during transport.